Shipping Policy
Thank you for shopping with Elegance by Avo! We want your order to arrive safely and as quickly as possible. Please review our shipping information below.
Where We Ship From
All orders are shipped from Toronto, Ontario, Canada.
Processing Time
Orders are typically processed within 2–4 business days of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery Times
🇨🇦 Canada
- Free Shipping on orders over $85 CAD
- Standard Tracked Shipping — $13.99 CAD on orders under $75 CAD
- Estimated delivery: 3–7 business days
🇺🇸 United States
- Standard Tracked Shipping — $20 CAD (flat rate on all orders)
- Estimated delivery: 7–14 business days
🇪🇺 Europe (European Union)
- Standard Tracked Shipping — $25.00 CAD (flat rate on all orders)
- Estimated delivery: 7–14 business days
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
Customs & Duties (International Orders)
International orders (USA and EU) may be subject to customs fees, import duties, or taxes upon arrival. These charges are determined by your local customs authority and are the responsibility of the recipient. They are not included in the order total or shipping cost.
Lost or Damaged Orders
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us and we will do our best to resolve the issue promptly.
Questions?
If you have any questions about your shipment, don't hesitate to get in touch — we're happy to help! 🐾