Frequently Asked Questions
About Our Products
Are the necklaces safe for my pet?
Absolutely! Every necklace is crafted with pet safety at heart. Our materials are non-toxic and the fit is designed to be comfortable without restricting movement. As with any accessory, we recommend supervising your pet while wearing their necklace.
What sizes are available?
We offer 3 standard sizes to fit a range of breeds. Can’t find the right fit? We also offer custom sizing — simply reach out to us and we’ll create the perfect fit for your pet.
How do the interchangeable charms work?
Each charm clips easily onto the necklace, allowing you to swap looks in seconds. Mix and match from our curated charm collection to create a style that’s uniquely your pet’s own — the possibilities are endless!
Do all charms fit all necklaces?
Yes! All of our charms are designed to be compatible with every Elegance by Avo necklace, so you can mix, match, and build your collection freely. Browse our Charms Collection to find your favourites.
Are the charms sold separately?
Yes! Charms are available individually so you can build your collection over time. Browse our Charms Collection to explore all available designs.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by location — please refer to our Shipping Policy for full details.
Do you ship internationally?
Yes! We ship to select international destinations. Shipping rates and estimated delivery times will be displayed at checkout.
How will my order be packaged?
Every order arrives in our signature gift-ready packaging — beautifully presented and ready to delight, straight out of the package. No wrapping required 🤍
Returns & Care
What is your return policy?
We want you and your pet to love every piece. If you’re not completely satisfied, please reach out to us within 14 days of receiving your order and we’ll make it right — pinky promise 🤍
How do I care for the necklace?
To keep your necklace looking its best, avoid exposure to water and store it somewhere safe when not in use. Gently wipe clean with a soft, dry cloth as needed — a little love goes a long way!
Still Have Questions?
We’d love to hear from you! Reach out via our Contact page and we’ll get back to you within 1–2 business days.
With love, Daniela & Avo 🐾